Return & Refund Policy

Due to the handcrafted and artistic nature of our products, we maintain a strict return and refund policy to ensure quality and fairness.

1. No Refund for Change of Mind
We do not accept returns or refunds for:

• Change of mind
• Incorrect selection by customer
• Minor variations in color, texture, or shape (as each piece is handmade)

2. Eligible Returns (Damaged or Defective Items Only)
We only accept returns or replacements if:

• The item arrives damaged
• The item is defective or incorrect

You must contact us within 48 hours of delivery with:

• Clear photos/videos of the issue
• Original packaging visible

3. Resolution Options
After verification, we may offer:

• Replacement (preferred option)
• Partial refund
• Full refund (only if replacement is not possible)

4. No Return Without Approval
Returns sent without prior approval will not be accepted.

5. Custom & Made-to-Order Items
All custom orders are final sale and non-refundable.

6. Refund Processing
Approved refunds will be processed within 5–10 business days to the original payment method.

7. Chargeback Policy
By completing a purchase, you agree to this policy.
Filing a chargeback without contacting us first will be considered a violation of our terms. We reserve the right to dispute all chargebacks with supporting evidence, including delivery confirmation, communication records, and product documentation.

8. Contact Information
For all issues, please contact:
support.kingartdecor@gmail.com
King Giant Art Decor

We are committed to resolving all concerns professionally and fairly.